Cancellation and Refund Policy
Last updated: January 18, 2026
Cancellation at a Glance
- ✓7-Day Money-Back Guarantee: Full refund for new subscriptions.
- ✓Cancel Anytime: Cancel your Pro subscription at any time with no penalties.
- ✓Access Until End: Keep full Pro access until your billing period ends.
- ✓Automatic Downgrade: Seamlessly switch to Free plan after cancellation.
Introduction
At Prompt Guard, we want you to be completely satisfied with your subscription. This policy outlines your rights to cancel your subscription and explains our refund and credit policies.
We're confident you'll love Prompt Guard Pro! That's why we offer a 7-day money-back guarantee for new subscriptions.
Subscription Cancellation
Pro Plan Cancellation
You can cancel your Pro subscription at any time. Here's what happens:
- Access Continuation: You will continue to have full access to all Pro features until the end of your current billing period.
- Automatic Downgrade: At the end of your billing period, your account will automatically downgrade to the Free plan.
- No Service Interruption: Your extension will continue working normally during your remaining paid period.
- Billing Stop: No further charges will be made to your payment method after cancellation.
Enterprise Plan Cancellation
For Enterprise subscriptions with custom pricing:
- Notice Period: Enterprise cancellations require 30 days' written notice.
- Custom Terms: Your specific Enterprise agreement may include different terms that will be honored.
How to Cancel
Through Your Account
- Log in to your Prompt Guard account at promptguard.in/login
- Navigate to Account Settings > Subscription
- Click "Cancel Subscription"
- Follow the confirmation prompts
Contact Support
Email us at support@promptguard.in with your cancellation request, including:
- Your registered email address
- Reason for cancellation (optional but helpful)
Free Plan Users
The Free plan requires no subscription and cannot be cancelled. You can simply stop using the extension at any time.
Refund Policy
7-Day Money-Back Guarantee
We're confident you'll love Prompt Guard Pro!If you're not completely satisfied within 7 days of your initial subscription, we'll provide a full refund with no questions asked.
- Full Refund: Get your money back within 7 days of signup
- No Questions Asked: Easy cancellation process
- First-Time Only: Guarantee applies to your first Pro subscription
After the 7-day period, you can still cancel anytime, but you'll keep access to Pro features until the end of your current billing period before downgrading to the Free plan.
Billing and Account Changes
Subscription Changes
- Plan Downgrades: Immediate effect, prorated credits applied
- Plan Upgrades: Immediate access, prorated billing
- Billing Cycle Changes: Applied at next billing date
Failed Payments
- We'll attempt to process failed payments up to 3 times
- If payment continues to fail, your account may be suspended
- Pro features will be disabled until payment is resolved
Account Deletion
- You can request complete account deletion at any time
- Contact support@promptguard.in for account removal
- All associated data will be permanently deleted within 30 days
Contact Information
If you have questions about cancellation:
- Email: support@promptguard.in
- Response Time: Within 24 hours for cancellation requests
- Business Hours: Monday-Friday, 9 AM - 6 PM IST
Policy Updates
We may update this policy occasionally. We'll notify users of significant changes via email or through our website. Continued use of Prompt Guard after policy changes constitutes acceptance of the new terms.